🔄 Returns & Refund Policy
Effective Date: January 15, 2024
Thank you for shopping at Festive Season (https://festiveseason.in). We take pride in providing festive products that bring joy to your celebrations.
📦 Overview
Since our products are sourced through various platforms and dispatched directly to you, our policy is designed to ensure transparency and fairness.
❌ What We Don't Accept:
At Festive Season, we do not accept product returns or exchanges.
✅ When We Help:
However, if your order arrives damaged or you receive a wrong item, we're here to help.
❌ No Returns or Exchanges
🚫 Clear Policy Statement:
- We do not accept returns of any kind — used, unopened, or opened items.
- We also do not offer exchanges, regardless of the reason.
- Please do not send any product back to us — returns will not be processed or accepted.
✅ Refunds for Damaged or Incorrect Items Only
You may be eligible for a full refund or a replacement shipment in the following cases:
Damaged Items
The item received is damaged or broken during transit
Wrong Items
The item received is not what you ordered
📋 To Process Your Request, You Must:
Contact us within 7 days of delivery
Time is important for processing your claim
Send an email to festiveseasonofficial.in@gmail.com
Use this specific email address for fastest response
Include the following information:
- Your order ID
- Clear photos or videos showing the issue
- A short description of the problem
⏱️ Processing Timeline:
If the issue is verified, your refund will be processed to the original payment method within 7 business days. Alternatively, a replacement product may be sent, depending on availability.
🎁 Gifted Items
If your order was received as a gift, it is not eligible for return, refund, or exchange unless the product is damaged or incorrect, as explained above.
📬 Return Shipping
🚫 Important Notice:
- We do not require or accept any return shipments.
- Do not ship any items back, as we will not be able to receive or refund them.
🛑 Note on Product Variation
As our products are sourced from third-party platforms, minor variations from the product images may occur. These are not considered grounds for refund, unless the product is completely incorrect or damaged.
📩 Need Help?
For any issue related to your order, please reach out to:
We're here to ensure your festive experience is joyful and stress-free. 🎉
💡 Quick Summary
❌ What We Don't Accept:
- Returns of any kind
- Exchanges for any reason
- Return shipments
✅ What We Do Help With:
- Damaged items during transit
- Wrong items delivered
- Full refunds or replacements