📜 Terms and Conditions
Effective Date: January 15, 2024
Welcome to Festive Season (https://festiveseason.in). By accessing and using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
1. 🎯 Acceptance of Terms
By using our website and services, you confirm that you have read, understood, and agreed to these Terms and Conditions, along with our Privacy Policy, Shipping Policy, and Returns & Exchange Policy.
2. 🛒 Orders & Payments
- All orders placed on our website are subject to acceptance and availability.
- Payments are processed securely through trusted partners like Razorpay. We do not store your payment details.
- Cash on Delivery (COD) is available only in certain locations, as specified in our Shipping Policy.
3. 🚚 Shipping & Delivery
We deliver both within India and internationally. Orders are processed within 3–5 working days and delivered within 5–10 business days after dispatch. Delivery timelines may vary depending on your location. For more details, please refer to our Shipping Policy.
4. 🔄 Returns & Refunds
We do not accept returns or exchanges. However, refunds or replacements are available in the following cases:
- If you receive a damaged product.
- If the product delivered is incorrect.
To initiate a claim, please email us at festiveseasonofficial.in@gmail.com within 7 days of delivery with your order ID, photos/videos of the issue, and a brief explanation. For full details, see our Returns & Exchange Policy.
5. 🔐 Privacy & Data Protection
Your privacy is important to us. We collect and use personal data only for order processing, communication, and improving our services. We do not sell your data to third parties. For complete details, please read our Privacy Policy.
6. 📦 Product Variations
As our products are sourced from third-party platforms, minor variations from product images may occur. These variations are not considered grounds for refunds, unless the item is completely incorrect or damaged.
7. ⚠️ Limitation of Liability
Festive Season is not liable for delays caused by courier services, natural events, strikes, or circumstances beyond our control. While we take all precautions, we do not guarantee uninterrupted or error-free service on our website.
9. ✉️ Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please reach out to us at:
🔄 Updates to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Updates will be posted on this page with the revised effective date. Continued use of our website after updates constitutes acceptance of the revised Terms.